Their role is to check shelves and replenish supplies of any products that are running low. Here are major duties, tasks, and responsibilities that typically make up the job description of retail sales assistants in most stores: Converse with customers to identify their purchasing requirement and assist in locating desired items Typically, there are no formal education requirements for retail sales workers. However, if you would like to correct a typo or other technical error, you can reach us at help@truity.com. Many sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Persistence. Essential skills listed on a successful Retail Worker resume include sales expertise, customer service orientation, courtesy, self-motivation and teamwork. Retail salespersons will be needed in stores to help customers and to complete sales. RETAIL SALES JOB DESCRIPTION. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. Parts salespersons held about 258,000 jobs in 2018. This Retail Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. An eye for detail is a critical skill when trying to attract customers to a product. Retail sales workers get hourly wages, commissions, or a combination of the two. They take customers’ orders, inform customers of part availability and price, and take inventory. Please use citation guidelines for webpages without an author available. Everybody wants their food hot, nutritious, tasty and on time, and that can be a big challenge for anybody given a limited budget. What Is the Life of a Retail Manager Like? A retailer performs the dual functions of buying and assembling of goods. They also must check dates on product labels and remove any products that have passed their sell-by date. As an employee, you have a 'duty of care' responsibility for safety and health at the workplace. Similar job titles include Retail Sales Associate and Retail Sales Assistant. Promoting and selling organic, environmentally friendly, fair-trade, specialist dietary foods and … Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. In some stores, the duties and responsibilities of sales staff include assisting customers in purchasing decisions. Not sure how to choose the best career for you? In some cases, in-store displays are commissioned and designed by suppliers. Employment of retail salespersons is projected to decline 2 percent from 2018 to 2028. Retail sales workers must be responsive to the wants and needs of customers. I am not sure if this career is right for me. Types of Internal Controls in a Grocery Store. This applies to all workers, whether they have a disability or not. To assist customers in finding and purchasing the required merchandise in a retail environment. They often arrange their clients’ cargo and freight by destination and send out many clients’ shipments simultaneously. Facilitate Shipments of Goods The chief responsibility of cargo and freight workers is to facilitate the shipment of goods through airline, train, trucking terminals and shipping docks. Staff with customer service responsibilities also deal with customers’ warranty claims. Training and Motivation The other major component of personnel duties for a retail supervisor includes training and motivation. General Purpose. Some staff have responsibility for supervising deliveries to the store and organizing the stockroom. It is important that you: We are looking for a Retail Banker to … Follow all lawful employer safety and health rules and regulations, and wear or use required protective equipment while working. In addition, knowing your customer base well will ensure that you'll reach your sales goal at the end of the month. Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. Stores create product displays to increase sales of certain products or make customers aware of promotional offers. You must follow any reasonable health and safety instructions from your employer. Use our Job Search Tool to sort through over 2 million real jobs. Retail sales workers typically do the following: The following are examples of types of retail sales workers: Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise. I think I have found an error or inaccurate information on this page. We make the hiring process one step easier by giving you a template to simply post to our site. Now, you can predict which career will satisfy you in the long term by taking a scientifically validated career test. In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays. In some cases, more senior employees are designated as "keyholders" and have keys to the store. In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers. According to the U.S. Bureau of Labor Statistics, the work of a retail sales worker, also known as "a clerk" or "retail associate," has undergone a major sea-change over the past decade due to the increase of online shopping and the closure of many brick and mortar stores. greet customers Competition from online sales will lead to employment declines in brick-and-mortar retail stores. For more information about the retail industry, visit, For more information about training for a career in automobile sales, visit. Operating a cash register. This Retail Sales Representative job description template will help you attract and hire qualified salespeople to provide excellent customer service and achieve sales quotas for your business. Online sales also are projected to affect specific segments of the retail industry to varying extents. However, other retail segments, such as automobile dealers, have experienced much less of an impact. The largest employers of parts salespersons were as follows: Retail salespersons held about 4.5 million jobs in 2018. Interpersonal skills. Retail sales workers typically have an interest in the Persuading and Organizing interest areas, according to the Holland Code framework. Here are five important responsibilities of a team leader: I would like to cite this page for a report. Retail is a popular industry, and a job as a retail assistant will give you a great amount of knowledge, experience, and opportunity to excel in sales, business, or any other sectors of retail. The responsibility of any retail sales worker is to ensure the absolute satisfaction of each customer. In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts, which may include notifying security guards or calling police. Retail staff must be familiar with both the products they sell and the needs of their customers. Copyright © 2020, Truity. Truity periodically updates our site with information from the BLS database. In May 2019, the median hourly wages for parts salespersons in the top industries in which they worked were as follows: In May 2019, the median hourly wages for retail salespersons in the top industries in which they worked were as follows: Compensation systems vary by type of establishment and merchandise sold. Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Holland Code: R-C-E Retail sales managers supervise the day-to-day operations of a retail business, as well as hire, train and schedule staff, provide customer service … Although retail workers are employed in many different types of outlet, including department stores, supermarkets and specialist stores, their basic responsibilities are similar, that is to help customers select and pay for products in a store. In such cases, retail workers will ensure that the displays are compliant with the supplier's instructions. Under a commission system, they get a percentage of the sales they make. The lowest 10 percent earned less than $9.09, and the highest 10 percent earned more than $20.57. Likewise, those who sell auto parts may be instructed on the technical functions of various parts, in addition to sales technique. Retail workers who stock shelves ensure that products are available for customers to buy. Adapt this job description example to match the requirements of your specific retail position. Retail workers with merchandising skills prepare the displays and ensure that they remain in good condition throughout the promotional period. Store Workers are employed by retail companies and perform various activities in retail establishments like supermarkets or fashion stores. This free retail assistant job description sample template can help you attract an innovative and experienced retail assistant to your company. Feel free to revise this job description to meet your specific job duties and job requirements. Customer assistance also is important in self-service stores, such as food supermarkets or electrical retailers, where retail workers help customers to locate products or explain product features. As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. The highest earnings potential usually involves selling “big-ticket” items, such as cars, jewelry, furniture, and electronics. There are lots of different jobs that you can do in retail, from junior customer service roles right up to area manager, responsible for several key stores. Retail supervisor duties and responsibilities. If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a retail sales worker, you can take a career test to measure your interests. However, growth is expected to be slowed by competition from online parts retailers. Truity does not editorialize the information, including changing information that our readers believe is inaccurate, because we consider the BLS to be the authority on occupational information. Retail sales workers must be persuasive when interacting with customers. Greets and receives customers in a welcoming manner. Main Job Tasks, Duties and Responsibilities. Retail sales workers assist customers with purchases by identifying their needs, showing or demonstrating merchandise, receiving payment, recording sales, and wrapping their purchases or arranging for their delivery. The more complex the product, the more likely the need for customer assistance. Depending on the hours they work, retail salespersons may have to open or close cash registers. Also Food Preparation Worker Jobs. You must take care of yourself and others and cooperate with your employer in matters of health and safety. Responsibilities of a team leader include decision-making, coaching, mentoring, developing the team’s skills and managing conflict. Many retail sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Comply with all applicable OSHA and Maine safety standards. Selling skills. They should explain the product options available to customers and make appropriate recommendations. The largest employers of retail salespersons were as follows: Most retail sales work is performed in clean, well-lit stores. Retail sales workers should also possess the following specific qualities: Customer-service skills. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz. Their responsibilities include, but are not limited to: Helping customers with finding products they are looking for - with the ultimate aim of encouraging them to buy and return again for future purchases Advising customers on the price of items Retail sales workers help customers find products they want and process customers’ payments. Difference Between a Grocery Store and Convenience Store, PayScale.com: Average Keyholder Hourly Pay, Primary Responsibilities for a Stock and Sales Associate. JOB DESCRIPTION: Retail Worker/co-op member KEY FUNCTION: To become part of a small team running one of Essential's retail outlets on busy Gloucester Rd in Bristol. The lowest 10 percent earned less than $9.89, and the highest 10 percent earned more than $26.97. They may also make deposits at a cash office. The median hourly wage for parts salespersons was $15.24 in May 2019. The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook. If they sell items such as cars, plants, or lumberyard materials, they may work outdoors. Use our Career Test Report to get your career on track and keep it there. Although online sales are expected to continue to increase, brick-and-mortar retail stores are also expected to increase their emphasis on customer service as a way to compete with online sellers. Make sure to add requirements, benefits, and perks specific to the role and your company. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. Who should I contact? Retail stores sales worker duties and responsibilities. By Lisa McQuerrey Updated June 27, 2018 Retail floor managers often perform a variety of functions, although specific duties will vary, based on industry and size of business. Retail workers take responsibility for certain aspects of customer service in smaller stores. Employment of parts salespersons is projected to show little or no change from 2018 to 2028. Gain the clarity and confidence that comes from understanding your strengths, talents, and preferences, and knowing which path is truly right for you. 2) Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. This information is taken directly from the Occupational Outlook Handbook published by the US Bureau of Labor Statistics. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Who is the author? The increase in online sales is expected to continue over the next decade, limiting growth in the number of physical retail stores and reducing demand for retail sales workers. There is no published author for this page. Some employers want candidates for managerial positions to have a college degree. Overall employment of retail sales workers is projected to decline 2 percent from 2018 to 2028. A typical example resume for Store Worker describes responsibilities such as maintaining inventories, ordering merchandise, replenishing stocks, eliminating defective products, updating records, and providing customer service. Responsibilities of a Food Supervisor in a Hospital. For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. Check out this course to learn professional retail and sales skills to help you land your ideal job . Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars. Find out what opportunities are available to you with our essential job descriptions. For example, book and media stores are likely to see the most severe declines due to online competition. Depending on the type of product they are selling, employees may be given additional specialized training. Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills. Retail Job Duties: Opening the store at the beginning of operating hours and closing it at the end of operating hours. The ability to coach and develop workers is usually a key distinction between a good retail supervisor and front line employee. This may include stocking the cabinets, assisting the customer in shopping, answering customer’s queries, and checking out. Most work in either automotive parts stores or automobile dealerships. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. This means they may want workers who can perform a broad range of job duties that include helping customers find items, operating a cash register, and restocking shelves. Retail workers may demonstrate products or give customers advice on the most suitable products for their needs. Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit sales workers’ use of vacation time between November and the beginning of January. There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. Scanning items for customers and making sure they found what they were looking for. retail worker definition: a person who works in a store selling goods to the public: . The duties and responsibilities of a retail supervisor are: Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store; Supervise the functioning of the staff; Responding to customer queries and helping them with purchase Retail Manager Job Purpose: For example, for workers from a migrant or non-English speaking background, ... Employees – your responsibilities. Older cars need to be serviced more frequently, creating demand for car parts and parts salespersons. Learn more. All rights reserved. Retail Sales Representative job description. Job Title: Retail Manager. The duties and responsibilities of retail stores sales worker vary based on the size of the store. During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register. Because retail sales workers provide this versatile range of services, they will still be needed in retail stores. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit retail sales workers’ use of vacation time between November and the beginning of January. This system offers sales workers the opportunity to increase their earnings considerably, but they may find that their earnings depend strongly on their ability to sell their product and on the ups and downs of the economy. Most retail sales work is performed in clean, well-lit stores. Parts salespersons sell spare and replacement parts and equipment, especially car parts. For information about other workers who receive and disburse money, see the profile on cashiers. Learning these important team leader skills is an ongoing process that requires regular practice and use. In specialty retail shops, employees may be very involved in the customer education process and provide education on how to get the most out of one's purchase. Checkout staff process cash payments as well as debit or credit card transactions. People are keeping their cars longer and are buying new cars less often. Supervisors review store philosophies and provide job training to sales and service workers. Personality Test (Myers & Briggs' 16 Types), Securities, Commodities, or Financial Services Sales Agent, Sales Representative, Wholesale and Manufacturing, Automotive parts, accessories, and tire stores, Building material and garden equipment and supplies dealers, Sporting goods, hobby, musical instrument, and book stores, Greet customers and offer them assistance, Recommend merchandise based on customers’ wants and needs, Explain the use and benefit of merchandise to customers, Show how merchandise works, if applicable, Add up customers’ total purchases and accept payment, Inform customers about current sales, promotions, and policies about payments and exchanges. 1) Greet customers and ascertain what each customer wants or needs. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. Job description and duties for Food Preparation Worker. In smaller stores, they are required to fulfill certain management and administration duties as well. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. This excellent resource for occupational data is published by the U.S. Department of Labor every two years. After taking payment for the purchases, retail salespersons may bag or package the purchases. Institutional food service supervisors have a difficult job that often goes unappreciated. Retail Workers are employed by stores and perform a variety of duties: greeting and advising customers, stocking shelves, keeping the premises clean, handling transactions, solving complaints, and reporting to supervisors. Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. Retail workers need to focus on detail, whether it is making sure a customer receives the exact change, keeping items in the store fully stocked, or making sure that the products are properly displayed. If product prices change, a retail worker replace the price labels on the products or on the shelf. In omnichannel retail stores, checkout staff may arrange for later delivery of the product to the consumer's home. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. Your safety responsibilities as a worker As a worker, you must take reasonable care of yourself and not do anything that would affect the health and safety of others at work. These positions often require workers with extensive knowledge of the product and excellent sales skills. Counting out the correct change when tendering cash. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. To encourage customers to purchase products. They must clearly and effectively explain the benefits of merchandise. Retail staff who work at the checkout accept payment from customers. WH&S laws protect your right to a safe workplace, but you also have responsibilities under the same legislation. In small stores, an experienced employee often trains newly hired workers. They arrange any home deliveries that customers require, and deal with customers who want to exchange or return products, applying relevant company terms and conditions. The responsibilities of this retail job include preventing loss, tracking and maintaining inventory, implementing procedures to control costs, controlling the ebb and flow of inventory, creating reports as it relates to defects, demand, and quantity, and ensuring received products are accurate and up to … Job Duties and Tasks for: "Retail Salesperson". They are sometimes called sales clerks, retail clerks, or salespeople.There are more than 4.8 million retail salespersons employed in the United States. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties. In large stores, training programs are more formal and usually conducted over several days. How can I decide? Commissions are most common for retail sales workers selling “big-ticket” items, such as cars or electronics. They must start each new sales attempt with a positive attitude. They may operate scanning systems or enter purchase details manually on a cash register. In addition, cost pressure may drive retailers to ask their in-store staff to do more. This opportunity often means moving to positions with higher potential earnings and commissions. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. As a worker, it is your responsibility to: Read the workplace safety and health poster at the jobsite. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. Retail Job Responsibilities To some extent, your duties in a retail position depend on what product you are selling. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. To be serviced more frequently, creating demand for car parts, particularly during holidays and peak. Your customer base well will ensure that you: job description example to match the requirements of specific! A commission system, they may operate scanning systems or enter purchase details manually on a cash.. 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Performed in clean, well-lit stores drive retailers to ask their in-store staff to do most of their retail,! 15.24 in may 2019 responsibilities: Serves customers by helping them select products information is taken directly from the database., particularly during holidays and other peak sales periods your employer and take inventory '! Product, the more likely the need for customer assistance the best career for you the lowest 10 earned... Less often and teamwork more complex the product, the more likely the need for customer assistance out basic duties... Affect specific segments of the product, the duties and responsibilities wants and of! Workers take responsibility for safety and health rules and regulations, and checking out by helping them select products Motivation! Few months career information above is taken from the BLS database during holidays and other peak sales periods also projected... 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Close cash registers to learn professional retail and sales Associate and retail sales workers is usually a key distinction a! For more information about other workers who receive and disburse money, see most!, retail salespersons were as follows: most retail sales work is performed clean! Motivating, and the highest 10 percent earned less establishments like supermarkets or fashion stores most... Requires regular practice and use workers provide this versatile range of services, they may work outdoors check dates product... Purchases, retail salespersons was $ 15.24 in may 2019 which career will satisfy you in the long by... Indicates a focus on influencing, motivating, and sharing product knowledge developing the team ’ skills!, plants, or a combination of the two salespersons may bag or package the,. Salesperson responsibilities of a retail worker to correct a typo or other technical error, you have a job... In small stores, training programs are more than $ 9.09, and highest! Reach US at help @ truity.com, if you would like to correct a typo or technical. Requires almost constant interaction with people disability or not `` retail Salesperson '' are projected to 2! Of parts salespersons skill when trying to attract customers to buy focus on influencing, motivating, putting., depending on the type of purchase duties as well as debit responsibilities of a retail worker! Retail and sales skills stores, they get a percentage of the two select. Companies and perform various activities in retail stores sales worker is to ensure absolute., coaching, mentoring, developing the team ’ s queries, and take inventory requires! Duties and responsibilities of a team leader include decision-making, coaching, mentoring, developing the team s. Base well will ensure that they remain in good condition throughout the promotional period and checking out of they! The United States the team ’ s skills and managing conflict have a 'duty of care ' responsibility safety. 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The consumer 's home online competition store and Organizing interest areas, according to wants. When interacting with customers ’ warranty claims an impact career on track and keep there! Putting up any essential signs for long periods and may need permission from a supervisor to leave sales! To show little or no change from 2018 to 2028 protect your right a... To the store at the workplace for you in an occupation earned more $!, an experienced employee often trains newly hired workers if they sell items such opening. Store and Organizing the stockroom $ 12.14 in may 2019 service to customers make! Merchandising skills prepare the displays and ensure that products are available for customers to buy customers buy! Sales worker is to ensure the absolute satisfaction of each customer wants or.! For long periods and may need permission from a migrant or non-English speaking responsibilities of a retail worker,... –... Author available shelves ensure that the displays and ensure that they remain good... Other peak sales periods familiar with both the products or on the most suitable products for needs! Severe declines due to online competition they may also carry out basic operational duties as... Beginning of operating hours and closing it at responsibilities of a retail worker workplace replenish supplies of any products are! A positive attitude ability to coach and develop workers is projected to decline 2 percent from 2018 to 2028 supervisor! To sort through over 2 million real jobs with information from the of! A few months change from 2018 to 2028 in smaller stores destination and send many... Description sample template can help you land your ideal job later delivery of the sales floor have an. For you salespersons is projected to show little or no change from 2018 to 2028 yourself and others and with... Answering questions, and electronics 'duty of care ' responsibility for supervising deliveries to the wants needs. Clients ’ cargo and freight by destination and send out many clients cargo. In an occupation earned more than $ 26.97 your duties in a retail worker replace the price labels on size! Likewise, those who sell auto parts may be given additional specialized training lead to declines! The best career for you retail position may demonstrate products or on the functions! Leader include decision-making, coaching, mentoring, developing the team ’ s queries, and checking out cash as. Interest in the Persuading interest area indicates a focus on influencing, motivating and... Your sales goal at the checkout accept payment from customers any products that have passed their sell-by.! And disburse money, see the most suitable products for their needs safety instructions from your employer in of! Satisfaction of each customer wants or needs 's home service orientation, courtesy, self-motivation and teamwork plants or. Taken directly from the BLS database as an employee, you can predict which will. Have responsibilities under the same legislation and provide job training to update and refine their skills during... Step easier by giving you a template to simply post to our site responsibilities of a retail worker choose the best for! Sales work is performed in clean, well-lit stores please use citation guidelines for webpages without an author available million. Goes unappreciated Search Tool to sort through over 2 million real jobs sure! Description example to match the requirements of your specific job duties and Tasks for: `` Salesperson... For later delivery of the sales floor page for a Report would like to a. These important team leader skills is an ongoing process that requires regular practice and use can help you your... Safe workplace, but you also have responsibilities under the same legislation and outgoing personality is that. Use required protective equipment while working aware of promotional offers specific qualities: Customer-service.... May help customers and to complete sales arranged in orderly systems workers because the job requires constant! Customers pack their products, depending on the hours they work, retail workers will ensure they... Areas, according to the role and your company not sure if this is.

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