How to Pass a Call Center Phone Interview: Complete Guide. Passing a call center interview may seem difficult at first but once you’re in the zone, you’ll think of it as a piece of cake. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. February 10th, 2017 Written by: Molly Masterson. Call center Interview Questions in Philippines "Call center representatives are masters of communication. Categories CALL CENTER JOB HUNTING TIPS Tags BEST JOB HUNTING TIPS, CALL CENTER JOB HUNTING TIPS, CALL CENTER TESTS Post navigation. The call center industry is growing and growing and a lot of Filipinos look at it as a very good means of living. Visa interview appointments can … Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. ADVERTISING. If you’re getting ready for a contact center job interview, below are 10 tips top help you along your way. He asked me to tell him about myself, I did. The call center is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Manila time), except on Philippine and U.S. holidays. I couldn't say anything. Our recruiter’s tip: Try to answer questions about yourself directly. Pass Your Call Center Exam ... Versant and Computer Based Tests are the easiest and widely used Call Center Interview materials today in the Philippines. However, here are some tips: Be careful how you speak. Versant Versant, the spoken language test! Then he told me to sell him the computer which was on the table, as it was a sales call center. Callers in the United States should call (703) 520-2235 on its Eastern Standard Time equivalent of operation hours. Share This Page. Apart from the advantage of helping businesses achieve success, call centers have opened doors, job opportunities, and evident career growth to many Filipinos. But not confidently. I recently had an interview for this job. When you apply for a position in a contact center here in the Philippines, it’s usually going to take you the whole day. All I could say was I was nervous. How to pass call center interview To successfully secure this kind of job, you should exhibit exceptional skills, personality, and know-how during the interview session. Q: Tell me about yourself. Call Center Interview Questions: About You. As one of the call center agents for 3 years now, I have decided to write tips on passing the call center application process. Here are my tips on to how to pass the initial interview. The person started to ask me questions and I couldn't answer them. An initial interview can be done over the phone or in person. How to Improve Your English Accent and Land a Call Center Job. Call centers in the Philippines pride themselves with fluent-speaking agents, some even speak with a British accent to perfection. Call centers offer assistance on behalf of companies for customers with questions, concerns or feedback about products or services. Find a call center now and apply, who knows, maybe it … There is no real difference between a call center interview and another interview. They want to know that you will do that when answering customer questions. 14 Common Call Center Job Interview Questions & How to Answer Them. Show your personality in these questions to make the interview a little more interesting, but always be mindful not to be disrespectful. A Complete Guide To Successfully Answering Call Center Interview Questions In The Philippines. They are listening for enunciation. Listen to the ENTIRE question and pause to think before speaking. 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